Privacy Policy

1. Introduction

Kudo eSIM ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and services.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Device information (device type, operating system, unique device identifiers)

2.2 Usage Information

We automatically collect:

• App usage data and analytics
• Data consumption statistics
• Connection logs and timestamps
• IP addresses and approximate location data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our eSIM services
• Account Management: To create and manage your account
• Payment Processing: To process transactions and send billing information
• Customer Support: To respond to your inquiries and provide assistance
• Communications: To send service updates, promotional offers, and important notices
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect and prevent fraud and unauthorized activities
• Legal Compliance: To comply with applicable laws and regulations

4. Advertising and Third-Party Services

We work with third-party advertising partners, including Google Ads, to deliver relevant advertisements and measure their effectiveness. These partners may collect information about your online activities over time and across different websites and apps.

4.1 Google Ads and Analytics

We use Google Ads for advertising and Google Analytics for website analytics. Google may use cookies and similar technologies to collect and analyze information about Service usage. For more information about how Google uses data, please visit: Google Privacy Policy

You can opt out of personalized advertising by visiting:

• Google Ads Settings
• Network Advertising Initiative Opt-Out

5. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our Services (payment processors, cloud hosting, customer support)
• Network Partners: Mobile network operators to deliver eSIM connectivity
• Analytics Partners: To help us understand and improve our Services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and assessments
• Access controls and authentication measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us at support@kudoesim.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after changes become effective constitutes acceptance of the revised policy.